What should I do when the product I ordered arrived broken?

After you have received a product please check it for damage. If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip. If an item from your order is faulty or damaged, please email us via hi@crowdyhouse.com as soon as possible after receipt of item, but not later than 48 hours after delivery. Please include the following in your email:

  1. The order details: order number, your contacts and date of delivery;
  2. Information about the faulty or damaged product: product name and description and what is the problem with it. If possible, include a photo of the damaged product;
  3. Let us know if you have notified the courier upon delivery that the package is damaged during transportation.
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