CAN I RETURN A PRODUCT?

You have the right to cancel orders without giving any reason within 30 days from the day on which you received the product.

You must inform us of the decision to cancel the order through email to hi@crowdyhouse.com. We will provide you with the address of the Designer to which the product should be returned to.

The product(s) should be returned to the designers studio within 21 days after we provided you with the correct address. The item should have not been used and should be in the original packaging, or of the same quality and in re-saleable condition.

You are responsible for shipping the item back to the seller. Please ensure that the product is well packaged so that it does not get damaged during transportation. Any damage to the product will be at the customers risk, so we highly recommend that return shipping is sufficiently insured. 

You are responsible for the costs of shipping the item back to the seller. 

We will refund you all payments received, including the cost of delivery. We will make the refund without undue delay, no later than 14 days after we received a confirmation from the Designer the product has been returned in good order.

For our detailed returns policy go to our terms and conditions.

 

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